OUTSOURCED CUSTOMER SERVICE
Customer Support Your Customers Will Thank You For
GCS builds you a bilingual support team, fully employed and managed by us, that works in your time zone and answers in your brand voice. Matched in 24 hours. Live in days.
- Up to 50% Lower Cost
- 95% Client Retention Rate
- 7+ Years of Scaling Teams
Book A Free Strategy Call
Tell us about your support volume and we’ll match you with the right team and show you what coverage looks like.
THE PROBLEM
Every slow reply is a customer
deciding whether to stay.
Support is where loyalty is won or lost. When response times slip, tickets pile up, and coverage has gaps, customers feel it first and churn follows close behind.
Slow responses drive customers away
Backlogged inboxes and long wait times quietly push customers toward your competitors. The cost shows up later as churn you cannot trace back.
Building a support team in house is expensive
Recruiting, payroll, benefits, software, and training add up fast, and you carry all of it before a single ticket gets answered well.
Faceless call centers hurt your brand
Generic BPOs read from scripts and rotate agents constantly. Customers can tell, and every off brand interaction chips away at trust.
WHAT WE DO
A full support function,
without the headcount.
Your GCS team covers the channels your customers actually use, handling the volume so your customers get fast, accurate, on brand answers every time.
Email & ticket support
Every ticket triaged, answered, and closed inside your help desk, with a tone that sounds like your own team.
Live chat support
Real time answers on your site and apps that turn browsing visitors into buyers and keep existing customers happy.
Phone & voice support
Friendly, well trained agents on the phone so customers reach a real person who can actually solve the problem.
Order & account management
Returns, refunds, order changes, and account questions handled end to end so nothing slips through the cracks.
Bilingual support
(English/Spanish)
Serve Spanish speaking customers fluently and naturally, opening up a market most of your competitors ignore.
Full employment &
HR compliance
Your team members are GCS employees. Payroll, taxes, and compliance are our responsibility, never yours.
Up and running in days, not months
No long hiring cycles. No contractor risk. Just a vetted, bilingual support team matched to your needs and ready to deliver from week one.
STEP 1
Tell us what you need
Book a free 30-minute strategy call. We learn how you work, what slows you down, and what your EA needs to own from day one.
- Free, no-commitment call
- We map your channels & ticket volume
- Matched within 24 to 48 hours
STEP 2
Meet your team
We present matched agents based on your industry, tone, and support needs. You meet them, ask questions, and confirm the fit.
- Pre-vetted, trained, bilingual agents
- Working in your time zone
- Fully employed and managed by GCS
STEP 3
Start delighting customers
Your team is onboarded to your help desk and workflows fast. A dedicated GCS account manager watches quality so standards hold.
- Onboarded to your systems in days
- Ongoing GCS performance management
- Scale coverage up or down anytime
WHY IT MATTERS
Support should build loyalty, not leak it
The difference between a support team that protects your brand and one that quietly costs you customers comes down to how it is built and managed.
Without a GCS team
- Tickets pile up faster than your team can answer, and response times keep slipping
- You carry the full cost and risk of hiring, training, and covering every shift
- Rotating contractors and scripted call centers make customers feel like a number
- Spanish speaking customers get a worse experience or none at all
With a GCS team
- A dedicated team keeps response times fast and your backlog under control
- One predictable cost. We own payroll, benefits, compliance, and coverage
- Consistent agents who learn your product and answer in your brand voice
- Fluent English and Spanish support that widens the market you can serve
WHY GCS
The GCS Difference
Other outsourcers place agents and walk away. GCS stays in the relationship, managing performance, compliance, and continuity so you never have to.
Fully employed by us
Your agents are GCS employees. We handle payroll, benefits, taxes, and compliance. No contractor risk, no coverage gaps.
Bilingual by default
Every agent communicates fluently in English and Spanish. Serve more customers without adding headcount.
Your time zone, your schedule
Our agents work your schedule, not theirs. Real time coverage and same day turnaround, not an overnight lag.
Managed performance, always
GCS monitors quality and output for you. If something is not working, we fix it. You never manage the manager.
Ready from week one
Agents arrive trained, vetted, and aligned to your workflows. No ramp up lag, productive from the first shift.
Built to Scale with you
Start with one agent. Add coverage as you grow. Scale up or down without traditional hiring overhead.
TESTIMONIALS
95% of our clients stay. Here's why.
The most valuable thing about working with Global Connect Solutions as a partner is that everyone has not just stopped at what they've been asked to do, but they've been hungry to learn how they can do and help more. I would totally recommend GCS for any and all of your staffing needs.
RESOURCES
Frequently asked questions
Have additional questions about how a GCS EA can work with you?
Are the agents dedicated to my account?
Yes. Your agents are dedicated to your account and work full time within the schedule and workflow set during onboarding, so they learn your product deeply instead of rotating across clients.
What channels can GCS support?
Email and tickets, live chat, phone and voice, and social messaging. We work inside your existing help desk and tools, whether that is Zendesk, Gorgias, Intercom, Freshdesk, or another platform.
What does employer of record mean for me?
GCS is the legal employer, so we handle payroll, benefits, taxes, and HR compliance. You direct the daily work priorities and outcomes while we carry the employment responsibility.
What time zones and hours do you cover?
Our teams are U.S. aligned and bilingual, with coverage structured around your business hours. Extended and weekend coverage can be built in as your volume grows.
How quickly can we get started?
Most teams begin onboarding within days of the consultation and matching process. Exact start timelines depend on your channel mix and volume.
What if the fit is not right?
If adjustments are needed, we step in quickly and provide structured support, including replacement planning when necessary, to protect continuity for your customers.