Outsourced customer support that sounds like your own team.
A dedicated support team that works your hours and answers in your brand voice, fully employed and managed by GCS.
- 95%of clients stay with GCS
- 24–48 hoursto be matched with your hire
- Up to 50%lower cost
- 7+ yearsbuilding and scaling teams
What your support team owns, hour by hour.
An example day with a GCS support team. Every channel covered inside your help desk, so customers get fast, accurate, on-brand answers.
Book a Strategy CallEmail and tickets
Every ticket triaged, answered, and closed inside your help desk, in a tone that sounds like your own team.
Live chat
Real-time answers on your site and apps that turn browsing visitors into buyers and keep existing customers happy.
Phone and voice
Friendly, well-trained agents on the phone, so customers reach a real person who can actually solve the problem, in English or Spanish.
Orders and accounts
Returns, refunds, order changes, and account questions handled end to end, so nothing slips through the cracks.
Social messaging
Customer messages on your social channels answered with the same care and voice as every other channel.
A dedicated team without the call-center trade-offs.
GCS is the employer of record. Your agents work for your customers every day while we carry the employment, compliance, and quality management.
| Compare | Call center / BPO | In-house team | GCS support team |
|---|---|---|---|
| Who employs them | The vendor | You | GCS |
| Dedicated to your brand | Shared, rotating agents | Yes | Yes, full time |
| Payroll, benefits, compliance | Vendor | Your cost and paperwork | Handled by GCS |
| Answers in your voice | Scripts | Yes | Yes, trained on your product |
| Coverage hours | The vendor’s schedule | You staff every shift | Built around your business hours |
| Time to start | Varies | Weeks to months | Matched in 24–48 hours |
Live in days, not months.
- Day 1
Tell us what you need
A free 30-minute strategy call. We map your channels, ticket volume, and the coverage your customers need.
- Within 24–48 hours
Meet your team
We present matched, pre-vetted agents based on your industry, tone, and support needs. You confirm the fit.
- Week 1
Start delighting customers
Your team is onboarded to your help desk in days, and a dedicated GCS account manager watches quality so standards hold.
The most valuable thing about working with Global Connect Solutions as a partner is that everyone has not just stopped at what they’ve been asked to do, but they’ve been hungry to learn how they can do and help more.
Questions about outsourced customer support
Are the agents dedicated to my account?
Yes. Your agents are dedicated to your account and work full time within the schedule and workflow set during onboarding, so they learn your product deeply instead of rotating across clients.
What channels can GCS support?
Email and tickets, live chat, phone and voice, and social messaging. We work inside your existing help desk and tools, whether that is Zendesk, Gorgias, Intercom, Freshdesk, or another platform.
What does employer of record mean for me?
GCS is the legal employer, so we handle payroll, benefits, taxes, and HR compliance. You direct the daily work priorities and outcomes while we carry the employment responsibility.
What time zones and hours do you cover?
Our teams are U.S. aligned and bilingual, with coverage structured around your business hours. Extended and weekend coverage can be built in as your volume grows.
How quickly can we get started?
Most teams begin onboarding within days of the consultation and matching process. Exact start timelines depend on your channel mix and volume.
What if the fit is not right?
If adjustments are needed, we step in quickly and provide structured support, including replacement planning when necessary, to protect continuity for your customers.
Give your customers faster answers.
Tell us about your support volume. We’ll show you what coverage looks like with a dedicated GCS team.
Book a Strategy CallFree 30-minute call. No commitment.